Clear terms.
Simple process.

Kayshots provides video filming and editing services for brands, businesses, events and individuals.

Kayshots currently works UK-wide and provides filming on location, usable raw footage and optional editing services.

These Terms of Service apply to services provided by Kayshots unless different terms have been agreed in writing for a specific project.

Kayshots currently provides services including:

• Social Content
• Food & Hospitality
• Events & Experiences
• Brand Content — currently coming soon

Filming and editing are separate services. Filming can be booked without purchasing an editing package. Editing can be added separately using footage captured during the project.

The exact services, deliverables and requirements for a project will be agreed before the booking is confirmed.

Kayshots pricing is generally provided as starting-from pricing because every project can have different requirements.

The final price may vary depending on length, complexity, number of deliverables, creative requirements, turnaround requirements, additional services, and travel.

A quote or agreed project price will take priority over general starting prices for that project.

A booking is confirmed once Kayshots has received the required deposit, unless a different arrangement has been agreed in writing.

A 40% deposit is required to secure the booking date. The deposit should normally be received at least 48 hours before the scheduled booking.

Shorter-notice bookings may be accepted at Kayshots' discretion, subject to availability and confirmation of the payment arrangements.

Project details, filming date, location, scope, pricing and payment arrangements should be agreed before filming begins.

Submitting an enquiry or receiving an availability indication does not automatically create a confirmed booking.

A 40% deposit is required to secure the booking date unless otherwise agreed in writing.

The remaining balance is payable according to the payment arrangements agreed for the individual project.

Unless otherwise agreed in writing, the outstanding balance must be paid in full before Kayshots delivers the final agreed edit without a watermark.

Where an agreed project includes multiple deliverables, the payment and delivery arrangements for those deliverables will be communicated to the client.

Kayshots may withhold final edited deliverables until the agreed balance has been paid in full, subject to applicable law and the specific terms agreed for the project.

If additional work is requested outside the agreed scope, Kayshots will communicate any additional charges before undertaking that work.

Any outstanding payment obligations remain subject to the agreement between Kayshots and the client and applicable law. Administrative project closure does not automatically waive an outstanding balance or create an additional charge.

Filming is charged at £28 per hour starting from. The standard minimum booking is 3 hours. Shorter bookings may be considered depending on the project, location and availability. The final filming charge depends on the agreed filming duration.

Filming includes:

• Filming on location
• Cinematic capture
• Usable footage selection
• Raw footage delivery

Kayshots will use reasonable care and skill when carrying out filming.

Filming locations, schedules, access requirements and other practical arrangements should be agreed before the shoot. Clients are responsible for ensuring Kayshots has reasonable access to the agreed filming location and that any permissions they are responsible for have been obtained.

Kayshots provides usable footage captured during the shoot when raw footage delivery is included in or agreed for the project.

"Usable footage" does not necessarily mean every file recorded during filming. Kayshots may exclude footage that is technically unusable, corrupted, accidental, severely duplicated or otherwise unsuitable for delivery. Kayshots does not guarantee that every original camera file will be supplied.

Where a client books filming without a post-production package, usable raw footage is normally delivered within approximately 6–48 hours after the shoot.

Delivery may be made through AirDrop, WhatsApp or WeTransfer, depending on the project and file size.

Where a client purchases a post-production package, raw footage will normally be delivered after the final agreed edit has been sent, or at another agreed stage of the project. Raw footage may also be delivered as part of an agreed project-closure arrangement following a final notice or other written agreement between Kayshots and the client.

Where a project becomes inactive, Kayshots will communicate the proposed delivery arrangements for any outstanding raw footage, taking account of the services purchased, outstanding payment obligations, the applicable terms and any rights the client has under law.

Raw footage delivery does not include Kayshots' editing timelines, presets, LUTs or other underlying working files unless expressly agreed in writing.

Editing is charged separately from filming.

The standard editing package includes TWO finished edits:

Editing is available in:

• HD — from £40
• 4K — from £50
• 4K HDR — from £70

These are starting prices for the two-edit package. More involved projects may be quoted at a higher price depending on the requirements.

Clients can request additional edits beyond the two included in the standard editing package.

Starting prices:

• HD — from £20
• 4K — from £25
• 4K HDR — from £35

Additional edits may cost more depending on their length, complexity and requirements. Kayshots will confirm additional costs where appropriate before carrying out substantial additional work.

Two rounds of revisions are included with the standard editing package. These two rounds apply to the editing package as a whole, not automatically as two rounds for every individual edit.

A revision round allows the client to request reasonable changes to the agreed creative direction. Revisions are intended to refine the agreed edit rather than replace the original brief.

Requests that substantially change the original brief, introduce a new creative direction, require significant restructuring or introduce additional deliverables may be treated as additional work and may incur an additional charge.

Additional revision rounds may also be charged separately. Any applicable charges will be communicated before the additional work is undertaken.

Clients should provide clear, consolidated feedback within seven calendar days of receiving an edit or revision.

Kayshots may send a reminder where feedback has not been received after four calendar days. If the client does not respond within the feedback period, Kayshots may issue a further notice requesting feedback by a stated deadline.

Where feedback remains outstanding, the project may be paused in accordance with Clause 21 (Client inactivity and project closure). A pause does not automatically mean that the project is completed, that all revision rights have expired or that outstanding payment obligations have been waived.

Final edited videos will be delivered in the agreed format and resolution. Available formats may include HD, 4K and 4K HDR.

The delivery method may depend on file size and project requirements. Kayshots will communicate the expected delivery arrangements for the project.

4K HDR uses a high-dynamic-range finishing workflow designed for compatible displays and platforms.

HDR may appear differently depending on the device, application, platform or display being used. If a device or platform does not support HDR, the content may be displayed in SDR or appear different from the intended HDR presentation.

Kayshots works UK-wide.

Travel costs are charged separately and will be discussed and confirmed before the booking is secured.

A 40% deposit is required to secure the booking date unless otherwise agreed in writing.

Client cancellations

Under Kayshots' standard cancellation policy, a client who provides at least 24 hours' notice before the scheduled booking may request a refund of the deposit.

Where a client cancels with less than 24 hours' notice, the deposit will not normally be refunded. However, the circumstances of the cancellation, any reasonable losses or costs incurred, the services already performed and any applicable legal rights will be taken into account.

Nothing in this policy excludes or limits any cancellation or refund rights that apply under law.

Rescheduling

Clients who need to reschedule should contact Kayshots as soon as possible. Alternative dates depend on availability.

Any additional costs arising from a rescheduling request will be discussed with the client beforehand.

Cancellations by Kayshots

If Kayshots needs to cancel or reschedule a booking, it will communicate with the client and seek a reasonable alternative arrangement where appropriate.

Where Kayshots cannot provide the agreed service, any refund or other remedy will be handled in accordance with the agreement and applicable law.

The client is responsible for:

• Providing accurate project information.
• Providing reasonable access to agreed filming locations.
• Obtaining permissions or access rights that are their responsibility.
• Providing required brand assets, materials and instructions on time.
• Ensuring that client-provided materials can legally be used.
• Communicating important requirements before filming begins.
• Reviewing delivered edits and providing clear feedback within the stated feedback period.
• Keeping copies of delivered footage and final edits that they wish to retain.

Delays caused by missing information, unavailable locations, late feedback or missing client materials may affect project timelines.

Where a client does not respond to requests for feedback or necessary information, Kayshots may pause work and follow the Client Inactivity and Project Closure procedure (see Clause 21).

Where music, fonts, stock footage, images, graphics or other third-party materials are used, their availability and permitted use may depend on the relevant licence.

Kayshots will use appropriate materials based on the agreed project requirements. Clients must not assume that every third-party asset included in a finished video can be extracted and reused separately outside the agreed project without checking the relevant licence.

Where the client provides music, images, logos, footage or other materials, the client is responsible for ensuring they have the necessary rights or permissions for Kayshots to use them as requested.

Kayshots retains copyright in the original creative work unless copyright ownership is expressly assigned to the client in a separate written agreement.

After full payment has been received, the client receives a non-exclusive commercial licence to use the delivered final content for their own business, marketing and promotional purposes, unless different usage terms have been agreed in writing. The licence applies to the delivered content and does not transfer ownership of Kayshots' copyright.

Kayshots retains ownership of its project files, editing timelines, working files, presets, LUTs, editing systems, and other underlying production materials. These are not automatically supplied to the client.

Unless confidentiality or alternative usage terms have been agreed in writing, Kayshots may use completed work created for a client in its website, portfolio, Instagram, TikTok, showreel, social media, and other Kayshots promotional materials.

If a client requires a project to remain confidential or not be used publicly, this should be discussed before the project is agreed or as early as reasonably possible.

Where a client supplies photographs, video, logos, music, graphics, text or other materials, the client confirms that they have the necessary rights or permissions for Kayshots to use those materials for the agreed project.

The client remains responsible for third-party rights relating to materials they provide.

Project footage and working files are normally retained for up to one month after the relevant final edit or clips have been delivered.

Following the applicable retention period, project footage and working files may be permanently deleted. Clients who need files retained beyond this period should contact Kayshots before the retention period ends. Continued retention cannot be guaranteed.

Where a project becomes inactive before all agreed deliverables have been supplied, Kayshots will communicate the intended delivery and retention arrangements to the client. Files will not be treated as having been delivered merely because a project has been paused or administratively closed.

Where raw footage is delivered after a final notice or project-closure agreement, the applicable retention period for that footage will normally run from the date of delivery.

This clause applies specifically to project footage and working files. Personal information is handled separately in accordance with Kayshots' Privacy Policy and applicable data-protection law. Nothing in this clause requires Kayshots to retain personal information longer than necessary or permits personal information to be deleted where retention is legally required.

Client feedback and reminders

Clients should provide feedback, approvals and information reasonably required to progress their project within the timeframes communicated by Kayshots.

Where feedback has not been received within the applicable feedback period, Kayshots may send a reminder and subsequently issue a further notice requesting a response by a stated deadline.

Pausing inactive projects

If a client does not respond to reasonable requests for feedback, approval or information, Kayshots may pause the project until the necessary response is received.

A pause may affect the original estimated delivery timeframe. Where work resumes after a prolonged period of inactivity, Kayshots will communicate any revised delivery estimate and discuss any additional charges that may reasonably apply because of changed requirements or circumstances.

No additional charge will be imposed solely because a project has become inactive unless that charge has a fair and lawful basis and has been appropriately agreed or otherwise permitted by law.

Administrative closure

Where a project has remained inactive for 30 consecutive calendar days because the client has not responded to reasonable requests for feedback, approval or information, Kayshots may issue a final project-closure notice.

The notice will explain the proposed closure, any outstanding deliverables, relevant payment obligations and the arrangements for raw footage and project-file retention.

The client will normally be given at least 14 additional calendar days from the final notice to respond before Kayshots proceeds with administrative closure.

Where appropriate, Kayshots may agree a different arrangement with the client in writing.

Effect of closure

Administrative closure means that Kayshots may stop active work on the project and record it as closed due to inactivity. It does not automatically mean that:

• All agreed services have been completed.
• The client has lost any rights to deliverables they have purchased.
• Outstanding payment obligations have been waived.
• Any deposit is automatically forfeited.
• Kayshots may immediately delete files that remain due for delivery.

Kayshots will communicate the arrangements for any outstanding deliverables, including usable raw footage where applicable, taking account of the agreed project scope, payment arrangements and applicable law.

If the client subsequently requests that a closed project be reopened, Kayshots may assess availability, the remaining work and any reasonable additional costs before agreeing to resume the project. Any additional charges will be discussed before further work is undertaken.

File retention following closure

Project footage and working files remain subject to Clause 20 (Project file retention). Kayshots will communicate the applicable retention arrangements and any relevant delivery deadlines before permanent deletion where reasonably practicable.

The closure procedure does not replace any applicable cancellation, refund, consumer or data-protection rights.

Kayshots will provide services with reasonable care and skill.

Kayshots is not responsible for delays, interruptions or failures caused by circumstances outside its reasonable control. Examples may include venue restrictions, weather, transport disruption, power or equipment failure outside reasonable control, client delays, access problems, third-party platform failures, government restrictions, or other events outside reasonable control.

Nothing in these terms should attempt to exclude or limit liability where doing so would not be permitted by law.

If circumstances outside Kayshots' reasonable control prevent the project from taking place or being completed as planned, Kayshots will communicate with the client and seek a reasonable alternative where possible.

Examples can include serious illness, extreme weather, venue closure, major transport disruption or other events outside reasonable control.

If a client has a concern about a project, they should contact Kayshots as soon as reasonably possible so the issue can be discussed and, where possible, resolved.

Contact: hello@kayshots.com

Kayshots may update these Terms of Service from time to time.

The version applicable to a project will generally be the version agreed or applicable when the project was booked. Later changes will not automatically alter an existing agreement unless agreed with the client or required or permitted by law.

The current version will be published on the Kayshots website.

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the applicable courts of England and Wales, subject to any mandatory consumer rights that apply.