Your privacy matters.

Kayshots is an independent visual creative business providing filming and video editing services across the UK.

For the purposes of this Privacy Policy, Kayshots is responsible for handling personal information collected through its website, enquiries, bookings and creative services, subject to the roles of third-party service providers involved in processing that information.

For questions about this Privacy Policy or how your personal information is handled, contact: hello@kayshots.com

The information collected depends on how you interact with Kayshots. It may include:

Information may be collected when you:

• Submit the Start a Project form
• Submit or view information associated with a booking through the website, including /viewbooking
• Make a payment through Stripe or receive payment-related updates
• Contact Kayshots by email or WhatsApp
• Communicate with Kayshots about a project
• Enter into a booking or service relationship with Kayshots
• Use the website, where technical information is generated or collected by the website or hosting infrastructure

Where a third-party service processes information on Kayshots' behalf or independently, that service may also collect information in accordance with its own privacy information.

Kayshots may use personal information to:

• Respond to enquiries
• Discuss potential projects
• Check and manage availability
• Prepare quotes
• Arrange bookings
• Create, display and manage booking records through the booking page
• Deliver filming and editing services
• Communicate about projects
• Deliver project footage and files using the relevant file-transfer or storage services
• Process or record payments
• Confirm payment status and maintain transaction records through Stripe
• Manage client relationships
• Maintain business records
• Respond to questions or complaints
• Display completed work in Kayshots' portfolio and promotional channels where permitted under the applicable Terms of Service and data protection law
• Meet legal or accounting obligations
• Maintain the security and proper operation of the website

Kayshots does not sell personal information to third parties.

Kayshots does not currently send promotional marketing messages as part of its usual business practices. This Privacy Policy does not itself constitute consent to receive marketing communications.

Kayshots uses personal information only where an appropriate lawful basis applies. Depending on the circumstances, these bases may include:

The lawful basis used depends on the specific processing activity and circumstances.

Project media is different from ordinary contact information. Kayshots may handle raw or usable footage, final edited videos, images, other project assets and working project files.

Project footage may contain identifiable individuals. Kayshots handles such footage for the purposes of the agreed project and, where applicable, portfolio or promotional use under its Terms of Service. Any such use remains subject to applicable data protection law and the rights of the individuals concerned.

Kayshots normally retains project footage and working files for up to one month after the relevant final edit or clips have been delivered. After that period, project files may be permanently deleted, subject to any applicable legal obligations or agreed arrangements.

Certain business, financial or legal records may be retained for longer where necessary to meet legal obligations or establish, exercise or defend legal claims.

Clients may provide logos, images, video, brand assets, text or other materials needed for a project. Kayshots uses these materials to carry out the agreed project.

Clients should only provide materials they have the right or permission to provide.

Kayshots may share personal information where reasonably necessary to operate the business, administer bookings or provide the agreed services. This may include:

• Website hosting and infrastructure providers, to host and operate the website and maintain relevant technical logs.
• Stripe, to process payments and provide relevant transaction information.
• File-transfer and cloud-storage providers, to store or deliver project footage and other files.
• Communication providers, including email and WhatsApp, when used to communicate about enquiries, bookings or projects.
• Professional advisers, where necessary for business, legal or accounting purposes.
• Authorities or other organisations, where disclosure is required or permitted by law.

Kayshots does not sell personal information.

The third-party services used may process information under their own privacy policies and legal responsibilities. The specific information shared depends on the service and the purpose for which it is used.

Some third-party service providers used by Kayshots may store or process personal information outside the United Kingdom.

Where a restricted international transfer of personal information takes place, Kayshots will take the steps required by applicable UK data protection law, including relying on an applicable adequacy regulation or implementing appropriate safeguards where necessary.

The location and transfer arrangements depend on the service provider and the services used.

Kayshots intends to use only strictly necessary cookies and similar technologies required for the website to operate and function securely.

The actual technologies used depend on the website's hosting, functionality and third-party integrations. These should be reviewed periodically to confirm that this statement remains accurate.

If analytics, advertising, embedded media or other non-essential technologies are introduced, Kayshots will update its cookie information and implement any consent mechanism required by law before using those technologies.

Where applicable, visitors will be provided with clear information about the technologies used and their purposes.

Kayshots takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or unauthorised disclosure.

Depending on the circumstances, you may have rights including:

• The right to access personal information
• The right to correct inaccurate information
• The right to request erasure
• The right to request restriction of processing
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

These rights are not absolute and may depend on the specific circumstances and lawful basis.

To exercise a privacy right or ask a question about your personal information, contact hello@kayshots.com. Kayshots may need to verify your identity before responding to a request. Requests will be handled within the timeframes required by applicable data protection law.

Kayshots does not currently make decisions about clients using solely automated decision-making or profiling that produces legal or similarly significant effects.

The Kayshots website and services are primarily intended for businesses, organisations and adults arranging creative projects.

Children may nevertheless appear in event footage or other project media. Where this occurs, Kayshots will handle the relevant footage in accordance with the agreed project, applicable data protection law and the rights of the individuals concerned.

Kayshots does not knowingly seek to collect children's personal information through website enquiry or booking forms.

Kayshots may update this Privacy Policy from time to time to reflect changes to the website, services, technology or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.